John Paul Scott wasn't sure he'd heard correctly.
"It's in the computer system that you're deceased," repeated an official from the Department of Veterans Affairs.
"What are you talking about?" Scott asked.
The 39-year-old Army veteran from Houston had been calling the VA's hotline twice a day for weeks to check the status of his disability claim. This time, on July 12, the VA official who answered the phone informed Scott he would no longer be receiving benefits because, according to VA records, he had passed away in April.
Scott suffers from vision problems traced to his service in the first Gulf War. In 2008, the VA had cut his monthly disability check by $2,000. Scott appealed. On June 25, he had finally won.



